Tickety Boo Press Ltd,  unconditionally guarantees books purchased through the Tickety Boo website. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery or collection notification email for a complete refund. This will include the cost of postage to you but the buyer is responsible for the return cost. However if the return is due to an error that we or our service providers have made, we will gladly refund both the original delivery charge and the cost of return postage.

If the item is damaged upon receipt or collection please advise us within 7 days. The time limit for return is still 30 days for your convenience. Again the cost of returning such an item will also be refunded.

eBooks are however not refundable unless the product is faulty as these are not returnable by either the purchaser or the retailer to the supplier. eBooks are deemed delivered to the purchaser upon the provision of the download file and Foyles is not responsible for any issues local to the purchaser, or for any decision by the purchaser not to download the eBook.

Returns Procedure

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following addresses: Returns Department, Tickety Boo press Ltd, 2 Esher Gardens, Blyth, Northumberland NE24 3RR.

Delivery Times

In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
21 days after dispatch if the item was sent 2nd class, UK Royal Mail
14 days after dispatch if the item was sent 1st class, UK Royal Mail
21 days after dispatch if the item was sent Airmail, EU and Europe
21 days after dispatch if the item was sent Airmail, North America
35 days after dispatch if the item was sent Airmail, Rest of the World

Order Progress

You can check your order's current status in your account. If your books have not arrived within the quoted delivery time you can inquire into the status of your order by e-mail to, or by telephone to (+44) (0)777 3614544.

Order Cancellation

A customer may cancel an order between placing the order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made upon receipt of the goods back at Tickety Boo Press Ltd. The cost of returning the goods to us will be the responsibility of the customer or possibly Tickety Boo Press Ltd depending on the reason for cancellation. Please note that both physical books & eBooks are despatched as soon as the order is placed, so cancellation before delivery is not possible.

Responsibility for Local Taxes and Duties

The UK sales tax of Value Added Tax (VAT) is not payable on books, but is applied at 20% to eBooks.

VAT is only charged on deliveries within the European Union. If you are within the EU and have a VAT code that means you are VAT exempt, please include this in your Gift Message and our staff will amend your order accordingly. There is no tax chargeable to customers outside the European Union.

When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Tickety Boo Press Ltd can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. Although the goods can be re-despatched with only a further charge for dispatch at the customer's request.

Security of Credit Card Payment Options

This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Tickety Boo Press Ltd.

Waste Electrical and Electronic Equipment (WEEE) Regulations

Our WEEE policy can be viewed here.

Data Protection

Tickety Boo Press Ltd undertake not to divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts.

Promotional codes and discounts

Tickety Boo Press Ltd may occasionally provide customers with codes that can be entered during checkout or are built into external links that are used to obtain further discounts on our website. The following terms apply.

Tickety Boo Press Ltd can change the items available for or excluded from discounts at any time and without warning.

Some codes will have a list of available items and all other items will be excluded. Where possible we will try to make it clear which products are available but if there is any doubt please contact our Customer Service Team.

Discounts may be time limited. If a discount code is not used within the allotted time Tickety Boo Press Ltd will not provide a replacement code. Discount codes can only be used at time of purchase and not retrospectively.

Privacy Policy.

We dot share any of your private sensitive information with any third parties. 

Discount codes cannot be used with any other voucher, coupon or offer.

Discount codes are exclusive of online postage and packaging and gift-wrapping charges.